Shipping policy
Delivery Policy
-
Shipping & Delivery Policy
Thank you for shopping with us! We work with international suppliers and fulfillment partners to bring you the best pet products at affordable prices.
-
Processing & Shipping Time
-
Order Processing: All orders are processed and sent to our fulfillment partners within 1–3 business days.
-
Estimated Delivery Time: Once shipped, delivery typically takes between 7 to 15 business days depending on your location and international customs clearance.
-
Tracking Your Order
As soon as your order is shipped, you will receive a confirmation email containing a tracking number. Please allow 48 hours for the tracking information to update in the system.
-
Customs, Duties, and Taxes
Please note that packages shipped internationally may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the sole responsibility of the buyer. We are not responsible for any delays caused by the customs clearance process in your country.